This Privacy Policy explains what information Concierge by Benz (“we”, “us”, “our”) collects when you use the Concierge by Benz mobile app, benz-van-paris.com, and our concierge services — and how we use, store, and share that information.
Privacy requests: [email protected]
Contents
1. Who we are
Concierge by Benz is a luxury concierge service. Through the app you can browse services, book listed experiences, redeem VIP pricing, and message our team. Guests may view the catalogue without an account. Booking, chat, VIP, and payment features require registration.
2. Information we collect
Account
When you register we collect your name, email address, and password. You may add a phone number and address in your profile. We store whether your email is verified.
Bookings and requests
Bookings include the details needed to fulfil the service (dates, times, locations, notes, and similar fields). Concierge requests include the subject, type, priority, and messages you exchange with our team.
Payments
Payments are processed by Stripe in euros (EUR). We receive payment status, amount, and Stripe identifiers. We do not store full card numbers. If you save a card, Stripe stores the payment method and we keep a reference so you can reuse or delete it.
VIP access
If you redeem a VIP code, we record the code, eligible services, and expiry so VIP pricing can be applied.
Notifications
You can enable in-app, email, and push notifications. For push we store an Expo token and optional device id. You can turn these off in profile settings.
Location search
Some booking fields offer place suggestions (pickup, destination). Those searches go to Google Places. We do not track your GPS in the background.
Technical data
We process session tokens, app version, and limited diagnostics needed to run and secure the service.
3. How we use it
- Create and secure your account, including verification and password reset.
- Fulfil bookings and concierge requests, and send status updates.
- Take payment, issue refunds where applicable, and prevent fraud.
- Apply VIP pricing while an entitlement is active.
- Send notifications you have enabled.
- Respond to support and meet legal or accounting duties.
Where European data-protection law applies, we rely on: performing our contract with you; legitimate interests in running a secure concierge service; consent (optional push and saved cards); and legal obligation where required.
4. Who we share it with
- Our concierge team — to handle bookings, requests, and chat.
- Stripe — payments, saved cards, and refunds.
- Email delivery — verification codes and booking messages.
- Expo — push notifications, if enabled.
- Google — place autocomplete when a booking needs an address.
- Service partners — only what is needed to arrange what you asked for (restaurant, driver, venue, and similar).
We do not sell your personal information.
5. How long we keep it
We keep account, booking, payment, and message records while your account is open and afterwards as needed for disputes, refunds, accounting, and law.
If you delete your account in the app (Profile → Edit), we remove your profile, bookings, requests and messages, notifications, VIP entitlements, and push tokens, except records we must keep by law (including some payment records).
6. Your choices and rights
- Update name, phone, and address in Profile.
- Change notification preferences at any time.
- Remove a saved card in the payment flow.
- Delete your account after confirming your password.
You may also request access, correction, deletion, restriction, or portability, or object to certain processing, by emailing [email protected]. You may complain to your local data-protection authority.
7. Security
We use encrypted connections, hashed passwords, and restricted access for our operations team. No system is perfectly secure; please use a strong unique password.
8. Children
The service is for adults. We do not knowingly collect information from anyone under 18. Contact us if you believe a child has created an account and we will delete it.
9. Changes
We may update this policy. The dates at the top will change. Continued use after an update means you accept the revised policy. We will flag material changes in the app or by email where appropriate.